Privacy Policy


Last updated: 10 March 2017.

This website and all applications are powered by Liv.ai Pvt. Ltd. (“LIV.AI”) having its registered office at Bangalore, India. We respect that our customers value their right to privacy and want to assure you that any personal information or voice recording that you provide to us will be used in accordance with this Privacy Policy and in compliance with the Information Technology Act and Rules. We are committed to ensuring that you are fully informed as to how your personal information will be used and that it will be kept secure. By using our website, products or services, you are agreeing to our practices relating to information collection and use that are described in this Privacy Policy. Other terms may also be notified to you when you use any of our products and services.

Any personal data collected through this website or in connection with use of our products or services is controlled by LIV.AI. We may update this Privacy Policy from time to time. You can find out when the Privacy Policy was last updated by referring to the "Last updated" legend at the top of this Privacy Policy. Your continued use of this website will be deemed acceptance of the updated Privacy Policy. If you do not agree to the current Privacy Policy, you should not use this website or our products and services or provide any of your voice recordings to us.

  1. What information do we collect?
  2. Purposes for which we use Information
  3. Sharing of Information with Third Parties
  4. Security
  5. Cookies
  6. Links
  7. Chat Rooms and Newsgroups
  8. Children
  9. Your Rights and Accuracy of Information
  10. Retention and Storage of Information
  11. Changes to this Privacy Policy
  12. Contact Us

1. What information do we collect?

We may collect personal information from you relating both to your identity and personal preferences, including name and surname, address, e-mail address, phone number, voice recording. We will endeavor only to collect such information as is necessary for the below stated purpose for which we are collecting the information. For example, if you use our products, we will require your personal information so that we can serve you better. There are a number of different ways that we may collect personal information from you:

2. Purposes for which we use Information

Information that you have provided to us may be used for the following purposes:

3. Sharing of Information with Third Parties

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and to ensure coordinated management of customers’ personal data with other companies we collaborate.

4. Security

We use reasonable efforts to ensure that your information is stored and maintained in a secure environment. We have implemented procedures to ensure that your information is only made available to such designated LIV.AI staff as necessary to carry out the stated purposes that we have communicated to you. We may make use of "cookies" on our website. A cookie is a small text file that can be placed and stored on your computer's hard drive and/or mobile device ("device") when you visit a website for record keeping purposes. A cookie itself is not designed or intended to read any information from a user's device (other than the contents of the cookie); rather, it is an identifier used by the website that originally placed it on your device's hard drive. The actual contents of the cookie information can be retrieved by the same server to identify the device and subsequently to customize, monitor, or regulate the use of a website based on information stored on the host server. Therefore, cookies only identify the user's device to the website which may correlate other information, including personally identifying information, with the cookie. We use cookies to allow us to automate access and the data entry functions of our website, such as to correlate online ordering information for purchases you may make while at the website (if any), tailor our website to your preferences or interests, or customize promotions or marketing. In addition, cookies allow us to track use of our website to determine those areas which are useful or popular and those that are not, thereby enabling us to improve and update our website effectively. Most web browsers can either alert you to the use of cookies or refuse to accept cookies entirely. If you are not sure how to do this or whether you have this option you should consult the information that accompanied your web browser. You should be aware that if you elect not to accept cookies, some parts of the website may not function properly or permit access. In case you visit our website or use our products or services on a publicly accessible computer, e.g. in an internet cafe, please remember to delete cookies and history of the web browser. You will be asked to give your consent to our use of cookies before your first access to the LIV.AI website when required by applicable law. We may offer links from our website to other websites which may be hosted by our partners or by unrelated companies which we think may be of interest to you. Such websites are not governed by this Privacy Policy and LIV.AI makes no representation as to their practices for dealing with your personal information. We recommend that you check the privacy policy of any website at the beginning of your visit.

7. Chat Rooms and Newsgroups

LIV.AI website may have chat rooms, newsgroups, or other forums which permit individuals to interact online. Any information you transmit online in such forums will be made public and LIV.AI cannot control nor is it responsible for the use any third parties may make of such information.

8. Children

This website is a general audience website which is neither designed nor intended to collect personal information from children (persons under the age of 18). In order for us to ensure compliance with relevant regulations if you are under the age of 18 you should not provide any personal information to this website. We ask that parents supervise their children while online.

9. Your Rights and Accuracy of Information

When you visit our website or use any of our products or services you provide your personal information voluntarily. We take reasonable steps to ensure that the information that we receive from you is accurate and kept up to date. We respect your rights under applicable law. In particular, you have the right to access your information to verify the information that we have collected in respect of you. You may also have the right to request that your information be modified or deleted, including any changes to any consents that you may have given in respect of us contacting you about information that you receive from us. You may also ask at any time that your preferences as to the type of communications that you receive from us are modified in order to stop receiving them or to be added to our mailing list. We will endeavor to deal with all such requests for access and modifications in a timely manner. We will not be able to comply with requests in respect of information that we may have archived as part our business operations.

10. Retention and Storage of Information

We will retain your information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by applicable regulations. We may use the services of third party companies to physically collect and store your information on our behalf. Any such companies will have to comply with the terms of this Privacy Policy.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time in order to reflect our practices and provide greater protection for your information. Information collected by us will be dealt with in accordance with the provisions of this Privacy Policy which were in effect at the time of collection.

12. Contact Us

Any requests for access to your information, modification of your information, withdrawal your consent for collecting your personal data or receive any communication from us or questions in respect of this Privacy Policy should be sent to LIV.AI Customer Support.